Privacy Policy

Introduction

Dr. Cool AC & Heating ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name, address, phone number, and email address
• Billing and payment information
• Service history and preferences
• Communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC services
• Process transactions and send related information
• Schedule appointments and service calls
• Send promotional communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations
• Equipment manufacturers for warranty service
• Professional advisors (lawyers, accountants)
• Law enforcement when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.